Job Title: Sales Support Specialist 

Location: U.S.

Workplace Type: Hybrid 

JOB SUMMARY

Enable, support, and facilitate NZXT business and sales across all B2B customers globally. Order entry on a Worldwide basis and other Sales Support data entry/maintenance. 

RESPONSIBILITIES

• Daily Processing
• Processing of B2B orders in ERP including entry, getting approvals, sending the orders to logistics/warehouse
• Collection and organization of customer data such as but not limited to inventory/sell-through data
• Response to general B2B customer inquiries
• Process of customer returns
• Responsibilities
• Develop meaningful relationships with customers to encourage trust and loyalty
• Fulfill requests from customers and attend to issues and/or inquiries
• Resolve customer complaints, and work with various other teams for the best solution for the problem.
• Work with the logistics team in getting orders out within the requested window
• Maintain customer data
• Update Job knowledge as business changes/progress
• Followup on customer backorders regularly

QUALIFICATIONS

• Ability to manage multiple projects simultaneously and strive to meet deadlines
• Proficient in Excel, Word, Google suite
• Optimistic attitude working with various departments (Sales, Marketing, Creative, Operations)
• Excellent communication skills, teamwork attitude, ability to work flexible hours and meet deadlines
• Comfortable, effective communication with B2B customers
• Understand and demonstrate the product or service to the customer
• A continuous improvement mentality to make the process better

COMPENSATION

The estimated base range for this role is: $21.00-$22.00 per hour. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, internal equity and alignment with market data. We offer a wide range of benefits including health/dental/vision, retirement and paid time off. All employees at NZXT receive equity as part of their compensation package.